ABOUT US

Established since 1999, we were the first Mobile Phone Repair Shop opened in Sunderland. The Phone Shop prides itself on providing the highest quality products at the most affordable price. Specialising in same day mobile phone repair. All repairs are done in house, with the best quality parts. Our experienced technicians specialise in iPhone, Samsung and Huawei repairs. We have a NO FIX, NO FEE policy on all repairs, We also sell a wide range of new and used Samsung, Huawei and iPhone mobile phones in store We stock a huge range of Mobile Phone and PC accessories.

Quick & Easy Repairs

Most Repairs Returned Within 24 Hours

We know your device is important to you, so for this reason we aim to get your device back to you within 24 hours of us receiving your device.

When you return your device to us, a trained technician will diagnose the issue(s) it has & will immediately begin repairing/replacing what needs to be. Once it has been repaired we will return the device back to you in a fully insured package.

How it Works

Our Quick & Easy 3 Stages Process

Walk In For Repair

You can visit our store for repair: The Phone Shop 93 Chester Road, Sunderland SR4 7EZ Before visiting our store you can also book an appointment by calling us 0191 564 1919 or by email info@phoneshopsunderland.co.uk.

Send Us Your Device

Once you have selected a service you require and have completed checkout. Securely package your device(s) in an insured box and send to the address shown in your invoice..

We’ll Get To Work

Then, once we receive your package a trained technician will begin diagnosing the issues. Once the repair has been completed your package will be mailed back to you.

Return Back To You

When all the necessary repairs/replacements have been made, we then package your device(s) in an insured package and aim to get it with you the very next day!

Don’t be afraid to ask!

Frequently Asked Questions

My Device Doesn’t Switch On

An electronic device not switching on can be the result of many things. Most commonly there is a fault with the mainboard or the battery. We can diagnose a range of issues and replace only what's needed to be.

My Touchscreen Doesn’t Work

Many touchscreens won't work if the device has been a victim to a heavy fall or if the device has previously been 'repaired' and a genuine screen wasn't used in the replacement. All our replacement parts come with a 6 month warranty.

Flushed My Phone Down the Toilet

An electronic device not switching on can be the result of many things. Most commonly there is a fault with the mainboard or the battery. We can diagnose a range of issues and replace only what's needed to be.

What Happens if You Can’t Fix My Device?

If we can't fix your device we will get in touch with you to discuss your options. We can either offer you a replacement device for a cost, or we can return the device to you and refund your service charge.

Is The Postage Insured When You Send Back My Device?

Every device that leaves our store comes with a £500 minimum insurance cover, so rest assured you won't be out of pocket if the worst happens. We also recommend insuring the mail to the value of your phone when you send it in for repairs.

Can I Deliver My Device in Person?

Yes, You can book repair before visiting our shop by calling us 0191 564 1919 or by email info@phoneshopsunderland.co.uk.