Terms and conditions and The Phone Shop Warranty

The terms and conditions cover warranty on refurbished devices and devices which have been repaired.
Qualifying goods that are reported as faulty within 28 days of your purchase will be exchanged free of charge or repaired in house.
Qualifying goods that are reported as faulty after 28 days of the date of your purchase will be repaired under the manufacturer’s warranty, if applicable. Please refer to the manufacturer’s terms and conditions for their warranty process.

To qualify for an exchange or repair, goods must

3.1     Have not been damaged wilfully or negligently.
3.2    Be deemed by us or our repair partners/suppliers to be a mechanical breakdown or manufacturing error.
3.3    Be returned to us complete with all original contents of the packaging.
Returning goods, we accept no liability for loss or damage occurring during transit, it is your responsibility to ensure that goods are packaged appropriately. We recommend using a recorded or insured delivery service.
4.1    Goods must be returned to us complete with all original contents and packaging.
4.2    Goods that qualify under section two will have costs of postage refunded in full

Costs:  If returned goods are deemed by our Repair Partner or supplier to not qualify for an exchange under section three, you will be liable to us for any costs and postage incurred.

5.1   Assessment of goods for exchange or repair by our Repair Partner/ Supplier will be charged at £50.
5.2  If the goods are deemed by our Repair Partner/Supplier to mechanical breakdown or manufacturing error, this fee will be waived.
5.3  If goods are deemed to be at fault due to wilful or neglectful damage, you will be liable for both the assessment fee and the cost of returning the goods to you.

Exchanges:  Exchanged goods will be shipped after confirmation from our repair partner/supplier.
6.1  We will endeavour to provide a like-for-like replacement for your goods, where this is not possible we will provide as close a match as reasonably possible.

Return Policy:  All mobiles phones, tablets or laptops purchased in store have a 28 days’ shop warranty as standard, the majority of new phones or tablets sold in the shop will have a 12 months’ manufacturer’s warranty. In line with our return policy, any brand-new phone or tablet that you purchase will need to be unopened, unused and in its original packaging. If this is a brand new sealed iPhone, this will still need to have the plastic film seal or pull tags intact. If this is a brand-new Samsung, the Samsung seal should still be intact. A proof of purchase will also need to be provided. When returning an item, make sure you have proof of purchase, such as your store receipt or confirmation email.

The item and any free item provided at the time of sale that came with the product will also need to be:
1. Unused (with any tags still attached) In its original packaging
2. In a resalable condition (at the managers’ discretion)
3. Have any personal accounts (Google Account, Huawei Account or Apple ID) logged out and wiped to factory settings, if you are unable to log out of your personal account, the phone or tablet will be unable to be returned.
4. Any signs of physical damage, accidental or water damage, including any cosmetic blemishes on the phone or tablet screen, back or body may also not qualify for a refund.
5. Refunds will be processed by the original payment method, if you have paid on card, it may take up to seven days to appear back in to your account. PayPal refunds can take up to 30 days.

Any Mobile Phone or Tablet that is returned will be examined and checked for defects before a refund is made, this process may take up to two hours depending on the workload on the day.

A return fee of 25% will be taken from the sale price for any phone that does not fulfill the return criteria.

Top Up or Bunlde Activation Sales:  All mobile phone top ups or bundle activation sales are to be checked before leaving the store. The Phone Shop can not provide a refund for any top up that has been issued. Any issues with topping up or failed bundle activation is the customers responsibility and they must contact their own network provider. Please note that if we do help you activate your bundle or top up voucher. The staff member or management are not responsible for any errors or loss of balance due to operator or network provider error. Again this is something you will have to contact the network provider for as this is not our responsibility.